Technical Issues

PC/Windows

Your Voice: An Inside View and Resonance in Singing will run correctly on the vast majority of PC computers built since 2000. In the isolated circumstances in which problems occur, the cause will generally fall into one of  these categories:

1. Multimedia support files not working because of issues with drive conflicts
2. Multimedia support files not working because of issues with QuickTime configuration
3. Program not running correctly because of older operating systems and/or insufficient computer resources
4. Program not functioning because of defective CD media (disk will not work at all—contact Inside View Press immediately to arrange for delivery of a replacement)
5. In very rare instances, Your Voice: An Inside View will not run because of a missing support file (you will receive an error message relating to a missing  file called iml32.dll). If you receive this message, go to http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_19304 to download the needed file, which will immediately correct the problem.
6. Some CD-ROMs bearing the designation PB071705 may be unreadable when used in some DVD or CD/DVD combination drives. These disks run correctly in optical drives that only read CD-ROMs. If you received one of these disks, please contact Inside View Press to receive an immediate replacement.
7. The CD provided with the Inside View text is a computer disk: if you try to use it in an audio CD player or a DVD movie player, it will not work!

If you are unable to correct your technical issues by any of the methods described below, please contact Inside View Press directly at support@voiceinsideview.com for assistance.

64-bit versions of Windows XP and Vista

As of July, 2008, there is an unresolved compatibility issue between QuickTime 7.5 and 64-bit versions of Windows software. This is not an Inside View Press issue. When using these versions of Windows, videos imbedded in the both the Inside View and Resonance in Singing host programs will feature a black bar across the area at the bottom of the video window where the controls would normally appear. The videos will still function if you click in the place where the "play" button should be (about 0.5cm from the bottom left corner of the video window), but you will not see the actual control.

Drive Conflicts (program version that installs to the hard drive)

Multimedia portions of the program will only work correctly if the program is installed to the default drive and directory specified by the Setup program (C:\In_View). If you changed either the directory name or the drive to which the program is installed (such as a network drive or a secondary hard drive in a computer with multiple hard drives), audio and video portions of the program cannot be displayed. To correct this problem, first run the uninstall program (start / all programs / Your Voice / Uninstall Your Voice), and then reinstall the program to the default destination drive and directory.

Drive Conflicts, version that runs from the CD-ROM, including library & academic editions 
(only applicable to copies purchased prior to February 1, 2005)

The program is designed to run directly from the CD-ROM, which must be designated as drive D:\ by your computer system (restriction to the D:\ drive was eliminated for disks shipped after February 1, 2005). The vast majority of PCs that have a single hard drive designate D:\ as the optical (CD or DVD) drive.  If you are unsure as to the letter designation of your optical drive, click start / my computer / and look for drives under the heading devices with removable storage: your optical drive will be included on this list, along with a letter designation (usually D:\, but possibly something else).

Computers with multiple hard drives—or a single drive with multiple partitions—sometimes reserve D:\ as the designation for a secondary local hard disk and identify the optical drive by another letter name. In these cases, Your Voice: An Inside View will appear to run normally, but multimedia files (audio and video) will not function. To correct this problem, you must copy the multimedia support files to the D:\ drive on your computer as follows:

1.  Insert the Inside View CD-ROM disk into your optical drive. The program will start automatically—exit the program directly from the opening screen by clicking the exit button or pressing the Escape key on your keyboard.
2. View the contents of the CD-ROM by opening a Windows Explorer window and selecting your optical drive, or by clicking on start / my computer and then double-clicking on your optical drive.
3. Copy (click and drag) the folders "support" and "support2" from the CD-ROM to your hard drive or partition that is designated D:\. You must copy the entire folders to the main directory tree of the D:\ drive. If they are copied inside another folder or renamed, Inside View will not work correctly.
4. If you are uncomfortable copying these folders by yourself, contact Inside View Press by email and we will send you a batch file to automatically copy the files to the correct location. 

QuickTime Configuration Issues

Multimedia content in Your Voice: An Inside View requires QuickTime 7.5 (or later) to be installed and correctly configured on your computer. On rare occasions, people who have installed the current version of QuickTime are still unable to access the audio portions of Chapter 1. This problem is typically solved by modifying the QuickTime configuration. Presuming the correct version of QuickTime is already installed, open a QuickTime window (start / all programs / QuickTime / QuickTime Player), and then click on Edit and select Preferences and then QuickTime Preferences. Select the option File Type Associations from the drop down menu and then click on the File Types button. Click the check box next to the heading Audio - Audio only file formats and then make sure wave audio file is checked. Next, click MPEG - MPEG system, video, and audio files and verify that MPEG media file and MPEG-4 media file are both selected. Finally, click MP3 - MPEG layer III movies and streams and verify that MP3 audio file is selected. When you have verified all these aspects, click on OK and then exit the QuickTime Settings window.

General Operating System and Computer Resource Issues

Your Voice: An Inside View is only guaranteed to run correctly on computers using Microsoft Windows XP (home or professional), NT or 2000. Systems that are still running Windows Me or 98 might be sufficiently robust to display the program, but are likely to encounter significant delays and overall poor performance. Some multimedia components might not function even if the remainder of the disk operates correctly. The program will not run under Windows 95. If you purchased the program for use on a computer with an operating system prior to Windows 2000/NT and it does not run correctly, you may return it to Inside View Press within 30 days of the original purchase for a full refund (minus shipping & handling). Contact support@voiceinsideview.com  for a return merchandise authorization prior to shipping the disk and book.

Macintosh OS-X

New Issue only Impacting a small number of Your Voice OS-X Disks

Error message: Choose a File / Where is "Chapter 3.dir"?

Disks bearing the lot number PB110207 (found at the bottom center of the disk, under the heading "Version 1.2") were compiled without a file that is required to view the "Quick Reference" version of Chapter 3. This flaw only applies to the OS-X version of the program on the hybrid disk—the Windows version runs correctly. In OS-X, the examples from this chapter can still be viewed using the funcion "Examples Keyed to Printed Text" from the main program screen.

If you purchased a disk from batch PB110207 for use with OS-X and are unable to access Chapter 3, please complete and submit the form below to request a complimentary replacement.

All Mac disks are designed to run directly from the CD-ROM and no problems have been reported when using program versions written specifically for Mac OS-X. If your disk fails to operate correctly, it is almost certainly defective and will need to be replaced. Contact support@voiceinsideview.com to request a replacement disk, which will be shipped immediately at no charge.

Performance of the program can be slightly improved by copying the file "Mac Inside View" from the Inside View CD-ROM, or "Mac Resonance" from the Resonance in Singing CD-ROM to your Mac's hard drive. You must still have the original CD-ROM inserted in your computer's optical drive, however, to access multimedia content.

VoceVista software is not compatible with Mac operating systems. It will, however, run correctly on Apple computers that use Intel processors, provided Windows is installed through BootCamp, Parallels, Fusion, or similar partitioning program.

Macintosh OS-9

Inside View Press no longer supports program versions specific to OS-9.

Macintosh computers that are still using OS-9 can only run the (discontinued) version of Inside View that is specifically written for that OS. Even so, some advanced program features might not function on all computers. OS-9 support for Your Voice: An Inside View was discontinued in 9/2005. We no longer offer a reduced price upgrade path from this program version.